/* ═══════════════════════════════════════════════
   Easy UC – Ticketsystem (Customer Portal)
   ═══════════════════════════════════════════════ */

/* Nutzt die Variablen aus style.css. Falls einzeln geladen, hier definieren. */

body { background: var(--bg); color: var(--text); min-height: 100vh; }

/* ─── Ticket-Portal NAV ─── */
nav.tp-nav {
  position: sticky; top: 0; z-index: 100;
  height: 60px;
  display: flex; align-items: center;
  padding: 0 32px;
  background: rgba(7,9,15,.92); backdrop-filter: blur(18px);
  border-bottom: 1px solid var(--border);
}
.tp-logo { display: flex; align-items: center; gap: 10px; font-size: 1rem; font-weight: 800; }
.tp-logo-icon {
  width: 30px; height: 30px; border-radius: 8px;
  background: linear-gradient(135deg, var(--t1), var(--c1));
  display: flex; align-items: center; justify-content: center;
  font-size: .7rem; font-weight: 900; color: #fff;
}
.tp-logo span.tag {
  font-size: .68rem; font-weight: 600; text-transform: uppercase; letter-spacing: 1px;
  color: var(--text3); margin-left: 4px;
}
.tp-logo-img { height: 28px; width: auto; display: block; }
.tp-logo-text {
  font-size: 1.1rem; font-weight: 900; letter-spacing: -.5px;
  background: linear-gradient(135deg, #7b5ea7 0%, #049fd9 100%);
  -webkit-background-clip: text; -webkit-text-fill-color: transparent;
  background-clip: text; line-height: 1;
}
.tp-nav-spacer { flex: 1; }
.tp-nav-user {
  display: flex; align-items: center; gap: 10px;
  font-size: .82rem; color: var(--text2);
}
.tp-nav-user a {
  padding: 6px 12px; border-radius: var(--rs);
  background: var(--bg3); border: 1px solid var(--border2);
  font-size: .78rem; font-weight: 600; color: var(--text2);
  transition: all .15s;
}
.tp-nav-user a:hover { color: var(--text); border-color: var(--border); }
.tp-link-website {
  padding: 6px 12px; border-radius: var(--rs);
  background: rgba(0,195,255,.08); color: var(--t2);
  font-size: .78rem; font-weight: 600;
  border: 1px solid rgba(0,195,255,.2);
  transition: all .15s;
  margin-right: 8px;
}
.tp-link-website:hover { background: rgba(0,195,255,.15); }

/* ─── Container ─── */
.tp-wrap { max-width: 1100px; margin: 0 auto; padding: 28px 32px; }
.tp-wrap-narrow { max-width: 480px; margin: 0 auto; padding: 80px 24px; }

.tp-head {
  display: flex; align-items: flex-end; justify-content: space-between;
  margin-bottom: 28px; flex-wrap: wrap; gap: 16px;
}
.tp-head h1 { font-size: 1.6rem; font-weight: 800; letter-spacing: -.4px; }
.tp-head p  { font-size: .9rem; color: var(--text2); margin-top: 4px; }

/* ─── Login-Karte ─── */
.tp-card {
  background: var(--bg2); border: 1px solid var(--border2);
  border-radius: 18px; padding: 36px;
}
.tp-card h2 { font-size: 1.3rem; font-weight: 800; margin-bottom: 6px; }
.tp-card .lead { font-size: .88rem; color: var(--text2); margin-bottom: 22px; line-height: 1.65; }

.tp-form-group { margin-bottom: 14px; }
.tp-form-label {
  display: block; font-size: .73rem; font-weight: 600;
  color: var(--text2); margin-bottom: 6px;
  text-transform: uppercase; letter-spacing: .4px;
}
.tp-input, .tp-select, .tp-textarea {
  width: 100%; background: var(--bg3);
  border: 1px solid var(--border2); border-radius: var(--rs);
  padding: 11px 14px; font-size: .88rem;
  color: var(--text); font-family: inherit; outline: none;
  transition: border-color .15s;
}
.tp-input:focus, .tp-select:focus, .tp-textarea:focus {
  border-color: rgba(0,195,255,.5);
}
.tp-textarea { resize: vertical; min-height: 110px; line-height: 1.6; }
.tp-select { cursor: pointer; appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%2344536e'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 12px center;
  padding-right: 32px;
}

.tp-btn {
  display: inline-flex; align-items: center; gap: 8px;
  padding: 11px 22px; border-radius: var(--r);
  font-size: .88rem; font-weight: 700; border: none;
  cursor: pointer; transition: all .2s; text-decoration: none;
}
.tp-btn-primary {
  background: linear-gradient(135deg, var(--t1), var(--c1));
  color: #fff;
}
.tp-btn-primary:hover { transform: translateY(-1px); box-shadow: 0 6px 20px rgba(0,195,255,.25); }
.tp-btn-ghost {
  background: var(--bg3); color: var(--text2);
  border: 1px solid var(--border2);
}
.tp-btn-ghost:hover { color: var(--text); }
.tp-btn-block { width: 100%; justify-content: center; }

.tp-alert {
  padding: 11px 14px; border-radius: var(--rs); font-size: .85rem;
  margin-bottom: 18px;
}
.tp-alert-error   { background: rgba(255,82,82,.1); border: 1px solid rgba(255,82,82,.25); color: var(--red); }
.tp-alert-success { background: rgba(0,230,118,.08); border: 1px solid rgba(0,230,118,.25); color: var(--green); }
.tp-alert-info    { background: rgba(0,195,255,.08); border: 1px solid rgba(0,195,255,.2); color: var(--t2); }

/* ─── KPIs auf Dashboard ─── */
.tp-kpi-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 24px; }
.tp-kpi {
  background: var(--bg2); border: 1px solid var(--border);
  border-radius: var(--r); padding: 18px 20px;
}
.tp-kpi-lbl { font-size: .65rem; text-transform: uppercase; letter-spacing: .6px; color: var(--text3); margin-bottom: 6px; }
.tp-kpi-val { font-size: 1.6rem; font-weight: 900; line-height: 1; }
@media (max-width: 768px) { .tp-kpi-grid { grid-template-columns: repeat(2, 1fr); } }

/* ─── Ticket-Tabelle ─── */
.tp-list {
  background: var(--bg2); border: 1px solid var(--border);
  border-radius: var(--r); overflow: hidden;
}
.tp-list-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 16px 20px; border-bottom: 1px solid var(--border);
}
.tp-list-head h3 { font-size: .92rem; font-weight: 700; }

.tp-ticket-row {
  display: grid;
  grid-template-columns: 130px 1fr 100px 110px 100px;
  gap: 16px; align-items: center;
  padding: 14px 20px;
  border-bottom: 1px solid var(--border);
  font-size: .85rem;
  text-decoration: none; color: inherit;
  transition: background .12s;
}
.tp-ticket-row:last-child { border-bottom: none; }
.tp-ticket-row:hover { background: var(--bg3); }
.tp-ticket-num { font-family: monospace; font-size: .78rem; color: var(--text3); }
.tp-ticket-subject { font-weight: 600; color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tp-ticket-subject-row .sub { font-size: .73rem; color: var(--text3); margin-top: 3px; }
.tp-ticket-time { font-size: .76rem; color: var(--text3); text-align: right; }

@media (max-width: 800px) {
  .tp-ticket-row { grid-template-columns: 1fr; gap: 6px; padding: 12px 16px; }
  .tp-ticket-time { text-align: left; }
}

/* ─── Badges für Status/Priority ─── */
.tp-badge {
  display: inline-flex; align-items: center; gap: 5px;
  font-size: .65rem; font-weight: 700;
  padding: 3px 10px; border-radius: 12px;
  text-transform: uppercase; letter-spacing: .4px;
  white-space: nowrap;
}
.tp-badge::before { content: ''; width: 5px; height: 5px; border-radius: 50%; background: currentColor; }
.tp-badge-blue   { background: rgba(0,195,255,.12); color: var(--t2); }
.tp-badge-green  { background: rgba(0,230,118,.12); color: var(--green); }
.tp-badge-orange { background: rgba(255,152,0,.12); color: var(--orange); }
.tp-badge-red    { background: rgba(255,82,82,.12); color: var(--red); }
.tp-badge-mute   { background: var(--bg4); color: var(--text2); }

/* ─── Ticket-Detail ─── */
.tp-detail {
  display: grid; grid-template-columns: 1fr 280px; gap: 22px;
}
@media (max-width: 900px) { .tp-detail { grid-template-columns: 1fr; } }

.tp-detail-main {
  background: var(--bg2); border: 1px solid var(--border);
  border-radius: var(--r); overflow: hidden;
}
.tp-detail-head { padding: 22px 24px; border-bottom: 1px solid var(--border); }
.tp-detail-head h2 { font-size: 1.15rem; font-weight: 800; line-height: 1.3; margin-bottom: 6px; }
.tp-detail-head .meta { font-size: .76rem; color: var(--text3); display: flex; gap: 12px; flex-wrap: wrap; align-items: center; }

.tp-thread { padding: 8px 24px 24px; }
.tp-msg {
  border: 1px solid var(--border);
  border-radius: var(--rs);
  margin-top: 16px;
  background: var(--bg3);
  overflow: hidden;
}
.tp-msg-customer { border-left: 3px solid var(--t2); }
.tp-msg-admin    { border-left: 3px solid var(--green); }
.tp-msg-internal { border-left: 3px dashed var(--orange); background: rgba(255,152,0,.04); }
.tp-msg-system   { border-left: 3px solid var(--text3); background: var(--bg2); }
.tp-msg-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 10px 14px;
  font-size: .78rem; border-bottom: 1px solid var(--border);
}
.tp-msg-author { display: flex; align-items: center; gap: 8px; font-weight: 700; }
.tp-msg-avatar {
  width: 24px; height: 24px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: .65rem; font-weight: 800; color: #fff;
}
.tp-msg-avatar.customer { background: linear-gradient(135deg, var(--t1), var(--t2)); }
.tp-msg-avatar.admin    { background: linear-gradient(135deg, var(--green), #0a9050); }
.tp-msg-avatar.system   { background: var(--bg4); color: var(--text3); }
.tp-msg-time { color: var(--text3); font-size: .72rem; }
.tp-msg-body { padding: 14px; font-size: .87rem; line-height: 1.65; color: var(--text); white-space: pre-wrap; word-wrap: break-word; }
.tp-msg-internal-flag { font-size: .65rem; color: var(--orange); margin-left: 6px; }

.tp-reply-box { padding: 18px 24px 22px; border-top: 1px solid var(--border); background: var(--bg2); }
.tp-reply-box h4 { font-size: .82rem; font-weight: 700; margin-bottom: 10px; }
.tp-reply-actions {
  display: flex; align-items: center; justify-content: space-between;
  gap: 10px; margin-top: 10px; flex-wrap: wrap;
}
.tp-reply-options { display: flex; align-items: center; gap: 14px; }
.tp-checkbox { display: flex; align-items: center; gap: 6px; font-size: .8rem; color: var(--text2); cursor: pointer; }
.tp-checkbox input { accent-color: var(--orange); }

/* ─── Side Panel (Eigenschaften) ─── */
.tp-side {
  background: var(--bg2); border: 1px solid var(--border);
  border-radius: var(--r); padding: 18px 20px;
  height: fit-content;
}
.tp-side h3 {
  font-size: .68rem; font-weight: 700;
  text-transform: uppercase; letter-spacing: 1px;
  color: var(--text3); margin-bottom: 14px;
}
.tp-side-row {
  display: flex; align-items: center; justify-content: space-between;
  padding: 8px 0; font-size: .82rem;
  border-bottom: 1px solid var(--border);
}
.tp-side-row:last-child { border-bottom: none; }
.tp-side-key   { color: var(--text3); font-size: .76rem; }
.tp-side-value { font-weight: 600; }

.tp-side-form { display: flex; flex-direction: column; gap: 12px; }
.tp-side-form label { font-size: .68rem; text-transform: uppercase; letter-spacing: .5px; color: var(--text3); }

/* ─── Activity-Log ─── */
.tp-activity { padding: 14px 24px 22px; border-top: 1px solid var(--border); background: var(--bg); }
.tp-activity h4 { font-size: .68rem; text-transform: uppercase; letter-spacing: 1px; color: var(--text3); margin-bottom: 10px; }
.tp-activity-item {
  display: flex; gap: 12px; padding: 8px 0;
  font-size: .76rem; color: var(--text3);
  border-bottom: 1px dashed var(--border);
}
.tp-activity-item:last-child { border-bottom: none; }
.tp-activity-time { min-width: 86px; }
.tp-activity-text { flex: 1; }
.tp-activity-text strong { color: var(--text); font-weight: 600; }

/* Empty state */
.tp-empty {
  padding: 60px 30px;
  text-align: center;
  color: var(--text3);
}
.tp-empty .ico { font-size: 2.6rem; margin-bottom: 14px; opacity: .5; }
.tp-empty .title { font-size: 1rem; color: var(--text2); margin-bottom: 6px; }
.tp-empty .sub { font-size: .82rem; }

/* Language Switcher im Portal-Header */
.tp-lang { position: relative; margin: 0 4px; }
.tp-lang-btn {
  display: inline-flex; align-items: center; gap: 6px;
  background: rgba(255,255,255,.04);
  border: 1px solid var(--border);
  color: var(--text2);
  padding: 6px 10px;
  border-radius: 8px;
  font-size: .76rem; font-weight: 600;
  cursor: pointer;
  transition: background .15s, border-color .15s;
}
.tp-lang-btn:hover { background: var(--bg3); border-color: var(--t2); color: var(--text); }
.tp-lang-flag { font-size: .95rem; line-height: 1; }
.tp-lang-code { letter-spacing: .5px; }
.tp-lang-caret { font-size: .7rem; opacity: .7; }
.tp-lang-menu {
  position: absolute; right: 0; top: calc(100% + 6px);
  min-width: 160px;
  background: var(--bg2, #14161c);
  border: 1px solid var(--border);
  border-radius: 10px;
  box-shadow: 0 12px 30px rgba(0,0,0,.4);
  padding: 6px;
  display: none;
  z-index: 50;
}
.tp-lang.is-open .tp-lang-menu { display: block; }
.tp-lang-item {
  display: flex; align-items: center; gap: 10px;
  padding: 8px 10px;
  font-size: .8rem; color: var(--text2);
  text-decoration: none;
  border-radius: 6px;
  transition: background .15s;
}
.tp-lang-item:hover { background: var(--bg3); color: var(--text); }
.tp-lang-item.is-active { color: var(--t2); font-weight: 700; }
.tp-lang-tick { margin-left: auto; opacity: .8; }